On Hold Messaging – Hold On Now

11 Apr First Impressions

First Impressions 7 Seconds & Counting \ Everybody knows how important first impressions are. But not everybody knows that the “first impression” is actually only a seven second window upon first meeting someone. This ...

Customer Service , first impressions , judgement , messaging , on hold , On Hold Messaging , positive , reviews , seven seconds

Your Trademark Sound Let’s Find Your Sound What does your business sound like? When we think about companies we typically think of logos, colors, and the products that are under that company. We less often think about the sound of the ...

Branding , Emotions , Evocative , Music , On Hold Messaging , Senses , Signature Sound

Eliminate Assumptions With On Hold Messaging

Silence Isn’t Golden How Saying Nothing Creates Assumptions Miscommunications happen all the time. Whether it’s a text between friends, an email in the office, a conversation between colleagues, we all have miscommunications with ...

Assumptions , automated , messaging , Miscommunications , On Hold Messaging , Silence , verbal

Maximum Attention The El Dorado of Marketing According to a study by analytics firm Marchex, the average person will collectively spend 43 days on hold. That’s 1,032 hours, which is over half the amount of time a 40 hour a week ...

Customer Service , Hold Music , Marketing Efforts , Maximum Attention , On Hold Messaging , ROI